Kerri Awosile aims to dispatch all items within 7 working days (unless otherwise stated on the product page/listing).
Where a ‘Pre-order’ is available, the time and date by which you need to place your pre-order, and the relevant dispatch date, will be stated on the product page/listing. Any additional stock available will be listed after the pre-order window and will be dispatched within the usual 7 working days (unless otherwise stated on the product page/listing).
Items from the same order may be dispatched in separate parcels (at Kerri Awosile’s discretion) but please allow for all items being dispatched at the same time, up to the latest date for the relevant order items.
Products can only be delivered to Mainland GB.
Please note: each order can only be dispatched to one address so, if you would like to deliver items to multiple addresses, you will need to order each item separately.
For total order costs up to and including £49.99 (after any discounts are applied and excluding delivery/shipping), a £5.00 delivery/shipping fee is payable. This fee includes postage and packaging.
For total order costs of £50.00 or more (after any discounts are applied and excluding delivery/shipping), delivery/shipping is free – when selected at checkout.
All pieces up to and including A2 size (including any mount), will be sent via Royal Mail Tracked 24 (unless otherwise agreed). All pieces over A2 size (including any mount), will be sent via Parcelforce Express 24 (unless otherwise agreed).
All Original Art will be sent flat in protective packaging. A5 (or approximately A5) Poster Prints and Textile Art will be sent flat in protective packaging, all other Poster Prints and Textile Art will be carefully rolled in postage tubes. Mixed orders will be sent in the most appropriate packaging for the items, or may be split into separate parcels.
It is your responsibility to provide an accurate delivery/shipping address. Kerri Awosile cannot be held responsible for delayed or failed delivery where you have provided an incorrect or incomplete address.
Where Parceforce Express 24 is provided, a signature may be required. It is your responsibility to ensure someone will be available to sign for the delivery at the delivery/shipping address you provide.
When you buy goods or services from a business, in law you have a number of rights. These include the right to claim a refund, replacement, repair and/or compensation where the goods or services are faulty or misdescribed. It is my responsibility to supply you with goods and services that meet your rights. If you have concerns that I have not met my legal obligations please contact me.
If you have a statutory (or legal) right to cancel, I will refund you 100% of any money paid by you, including delivery charges.
To reject any items/goods for statutory (or legal) reasons please inform Kerri Awosile as soon as possible. The same method used to deliver your goods should be used to return them. I will reimburse you for the return of goods for statutory reasons or ask you to dispose of the item, but please do not dispose of any items you wish to reject before agreeing with me.
Regulations relating to distance selling require cancellation or ‘cooling off’ periods when consumers (individuals) buy goods, services, or digital content away from the premises of the seller (e.g. via a website). Please note: these rules do not apply to business to business transactions, nor to goods made to a consumer’s specification (i.e. custom or personalised goods).
Sales contracts (goods or goods and services) have a cancellation period of 14 days, starting the day after the day on which goods come into your physical possession, or the possession of the person you ask me to deliver to.
Digital Content not supplied on a tangible medium (i.e. a download) has a cancellation period of 14 days, starting the day after the day on which the contract is made – unless you expressly request access to the download within the cancellation period (by purchasing instant access through my site) and by doing so acknowledge you lose your right to cancel, and I then confirm your request and acknowledgement.
To use your right to cancel please contact me as soon as possible by clear statement – such as sending a posted letter, email, or completed ‘Cancellation Form’ (contact Kerri Awosile to request a blank ‘Cancellation Form’).
If you use your right to cancel both your and my obligations under the contract end and I must refund all that you have paid me, including any standard outward Delivery charges (not premium Delivery services requested by you, i.e. faster delivery).
You will have to pay for any return(s), and you should use the same delivery/shipping method used to deliver your items to you.
If any product is found to be out of stock after you have placed your order, I will contact you to choose either a suitable alternative or refund.
Once your order has been placed I cannot guarantee being able to make any changes to your order.
If you wish to cancel an order outside of any statutory or distance selling rights to cancel please contact me as soon as possible. I will deal with each request on a case by case basis, however I reserve the right not to offer any refund.
If I need to cancel your order I will contact you as soon as possible, but ‘serious grounds’ (reasons causing loss, harm or distress to me/others if the contract/order continues; such as, but not limited to: illness, bereavement, or legalities) may cause immediate cancellation from me, without notice. In either case I will refund you up to 100% of any money already paid by you – minus any reasonable costs.
I reserve the right to terminate a contract/order where: conflicts of interest arise, there is a dispute between you and Kerri Awosile, you do not make the correct payment(s) when necessary, you breach the contract, or the relationship between you and Kerri Awosile breaks down. I will notify you as soon as possible, and I reserve the right to retain up to 100% of any money already paid by you – to cover reasonable costs.
I will do everything reasonably within my power to contact you to make alternative arrangements if circumstances beyond my control (force majeure) prevent me from fulfilling a an order; such as, but not limited to: road closures, major incidents, severe weather, technical failure, power cuts, internet faults, strikes, war, fire, flooding, or legal restrictions. I can’t be held liable for failure to fulfil any contract/order, for reasons beyond my reasonable control. I may offer you a full or partial refund but reserve the right to retain up to 100% of any money paid by you – to cover reasonable costs in relation to your order.
Agreed refunds will be paid within 14 days, by the same means paid to me wherever appropriate. You won’t incur any fee(s) for reimbursement.
All returns should be made to: Kerri Awosile, 6 Colebrook, Ottershaw, Surrey, KT16 0JU
© Kerri Awosile 2024