Kerri Awosile aims to dispatch all non-commissioned items within 14 days and commissioned items with 3-4 weeks (unless otherwise stated on the product page/listing).
Where a ‘Pre-order’ is available, the time and date by which you need to place your pre-order, and the relevant dispatch date, will be stated on the product page/listing. Any additional stock available will be listed after the pre-order window and will be dispatched within the usual 14 days (unless otherwise stated on the product page/listing).
Items from the same order may be dispatched in separate parcels (at Kerri Awosile’s discretion) but please allow for all items being dispatched at the same time, up to the latest date for the relevant order items.
Products can only be delivered to Mainland GB.
Please note: each order can only be dispatched to one address so, if you would like to deliver items to multiple addresses, you will need to order each item separately.
For total order costs up to and including £49.99 (after any discounts are applied and excluding delivery/shipping), a £5.00 delivery/shipping fee is payable. This fee includes postage and packaging.
For total order costs of £50.00 or more (after any discounts are applied and excluding delivery/shipping), delivery/shipping is free – when selected at checkout.
Occasionally, a product may include free delivery (postage and packaging – P&P). This will be detailed on the product listing. Please note, however, if you add any additional items to your basket that don’t include free delivery, and your total order costs do not meet the £50.00 or more threshold (after any discounts are applied and excluding delivery/shipping), a £5.00 delivery/shipping fee is still payable – this fee includes postage and packaging.
All pieces up to and including A2 size (including any mount), will be sent via Royal Mail Tracked 24 (unless otherwise agreed). All pieces over A2 size (including any mount), will be sent via Parcelforce Express 24 (unless otherwise agreed).
All Original Art and Commissions will be sent flat in protective packaging. A4 (or approximately A4) and smaller Prints will be sent flat in protective packaging, all other Prints will be carefully rolled in postage tubes. Mixed orders will be sent in the most appropriate packaging for the items, or may be split into separate parcels.
It is your responsibility to provide an accurate delivery/shipping address. Kerri Awosile cannot be held responsible for delayed or failed delivery where you have provided an incorrect or incomplete address.
Where Parcelforce Express 24 is provided, a signature may be required. It is your responsibility to ensure someone will be available to sign for the delivery at the delivery/shipping address you provide.
Where Royal Mail or Parcelforce return your order to Kerri Awosile due to an inaccurate address or someone not being available to sign for the delivery, I will contact you to arrange redelivery – but a £5 shipping/delivery fee will be payable – this fee includes postage and packaging.
When you buy goods or services from a business, in law you have a number of rights. These include the right to claim a refund, replacement, repair and/or compensation where the goods or services are faulty or misdescribed. It is my responsibility to supply you with goods and services that meet your rights. If you have concerns that I have not met my legal obligations please contact me.
If you have a statutory (or legal) right to cancel, I will refund you 100% of any money paid by you, including delivery charges.
To reject any items/goods for statutory (or legal) reasons please inform Kerri Awosile as soon as possible. The same method used to deliver your goods should be used to return them. I will reimburse you for the return of goods for statutory reasons or ask you to dispose of the item, but please do not dispose of any items you wish to reject before agreeing with me.
Regulations relating to distance selling require cancellation or ‘cooling off’ periods when consumers (individuals) buy goods, services, or digital content away from the premises of the seller (e.g. via a website). Please note: these rules do not apply to business-to-business transactions, nor to goods made to a consumer’s specification (i.e. custom, bespoke or personalised goods, such as commissions).
Sales contracts (goods or goods and services) have a cancellation period of 14 days, starting the day after the day on which goods come into your physical possession, or the possession of the person you ask me to deliver to.
Digital Content not supplied on a tangible medium (i.e. a download) has a cancellation period of 14 days, starting the day after the day on which the contract is made – unless you expressly request access to the download within the cancellation period (by purchasing instant access through my site) and by doing so acknowledge you lose your right to cancel, and I then confirm your request and acknowledgement.
To use your right to cancel please contact me as soon as possible by clear statement – such as sending a posted letter, email, or completed ‘Cancellation Form’ (contact Kerri Awosile to request a blank ‘Cancellation Form’).
If you use your right to cancel both your and my obligations under the contract end and I must refund all that you have paid me, including any standard outward Delivery charges (not premium Delivery services requested by you, i.e. faster delivery).
You will have to pay for any return(s), and you should use the same delivery/shipping method used to deliver your items to you.
If any product is found to be out of stock after you have placed your order, I will contact you to choose either a suitable alternative or refund.
Once your order has been placed, I cannot guarantee being able to make any changes to your order.
If you wish to cancel an order outside of any statutory or distance selling rights to cancel, please contact me as soon as possible. I will deal with each request on a case-by-case basis, however I reserve the right not to offer any refund.
If I need to cancel your order, I will contact you as soon as possible and refund 100% of any money already paid by you for the order.
I will do everything reasonably within my power to contact you to make alternative arrangements if circumstances beyond my control (force majeure) prevent me from fulfilling an order, such as, but not limited to: road closures, major incidents, severe weather, technical failure, power cuts, internet faults, strikes, war, fire, flooding, or legal restrictions. Where I can’t fulfil an order, I will refund 100% of any money already paid by you for the order.
Please note, ownership of goods does not pass until full payment has been received. If you do not pay the full price or otherwise breach this contract, I may treat the contract as terminated, and I may keep any amounts already paid by you for goods already supplied, and I may recover any reasonable losses caused by the breach.
Agreed refunds will be paid within 14 days, by the same means paid to me wherever appropriate. You won’t incur any fee(s) for reimbursement.
All returns should be made to: Kerri Awosile, 6 Colebrook, Ottershaw, Surrey, KT16 0JU