Delivery & Returns

DISPATCH & DELIVERY

Products can only be delivered to Mainland GB.

Delivery/shipping fees are payable, and include both postage and packaging. The fee is calculated at checkout, based on your order items and value. Kerri Awosile uses the Royal Mail postal service for all deliveries (unless specifically agreed otherwise).

It is your responsibility to provide an accurate delivery/shipping address. Kerri Awosile cannot be held responsible for delayed or failed delivery where you have provided an incorrect or incomplete address.

Where Signed-For or Special Delivery is provided (see below for more information), it is your responsibility to ensure someone will be available to sign for the delivery at the delivery/shipping address you provide.

Total order cost up to and including £26.00 (not including P&P) will be sent: Standard 1st Class

Total order cost more than £26.00 up to and including £52.00 (not including P&P) will be sent: Signed-For 1st Class

Total order cost more than £52.00 (not including P&P) will be sent: Special Delivery (before 1pm)

Items will be dispatched within 2-5 working days (unless otherwise stated on the product page/listing).

Items from the same order may be delivered in separate parcels (at Kerri Awosile’s discretion) but please allow for all items being dispatched at the same time, up to the latest date for the relevant order items.

CANCELLATIONS, REFUNDS & RETURNS

WHERE YOU HAVE A STATUTORY (OR LEGAL) RIGHT TO CANCEL:

When you buy goods or services from a business, in law you have a number of rights. These include the right to claim a refund, replacement, repair and/or compensation where the goods or services are faulty or misdescribed. It is my responsibility to supply you with goods and services that meet your rights. If you have concerns that I have not met my legal obligations please contact me.

If you have a statutory (or legal) right to cancel, I will refund you 100% of any money paid by you, including delivery charges.

To reject any items/goods for statutory (or legal) reasons please inform Kerri Awosile as soon as possible. The same method used to deliver your goods should be used to return them. I will reimburse you for the return of goods for statutory reasons or ask you to dispose of the item, but please do not dispose of any items you wish to reject before agreeing with me.

DISTANCE SELLING, RIGHTS TO CANCEL, & CACELLATION PERIODS:

Regulations relating to distance selling require cancellation or ‘cooling off’ periods when consumers (individuals) buy goods, services, or digital content away from the premises of the seller (e.g. via a website). Please note: these rules do not apply to business to business transactions, nor to goods made to a consumer’s specification (i.e. custom or personalised goods).

Sales contracts (goods or goods and services) have a cancellation period of 14 days, starting the day after the day on which goods come into your physical possession, or the possession of the person you ask me to deliver to.

Digital Content not supplied on a tangible medium (i.e. a download) has a cancellation period of 14 days, starting the day after the day on which the contract is made – unless you expressly request access to the download within the cancellation period (by purchasing instant access through my site) and by doing so acknowledge you lose your right to cancel, and I then confirm your request and acknowledgement.

To use your right to cancel please contact me as soon as possible by clear statement – such as sending a posted letter, email, or completed ‘Cancellation Form’ (contact Kerri Awosile to request a blank ‘Cancellation Form’).

If you use your right to cancel both your and my obligations under the contract end and I must refund all that you have paid me, including any standard outward Delivery charges (not premium Delivery services requested by you, i.e. faster delivery).

You will have to pay for any return(s), and you should use the same delivery/shipping method used to deliver your items to you.

OUTSIDE ANY STATUTORY OR DISTANCE SELLING RIGHTS TO CANCEL

If any product is found to be out of stock after you have placed your order, I will contact you to choose either a suitable alternative or refund.

Once your order has been placed I cannot guarantee being able to make any changes to your order.

If you wish to cancel an order outside of any statutory or distance selling rights to cancel please contact me as soon as possible. I will deal with each request on a case by case basis, however I reserve the right not to offer any refund.

If I need to cancel your order I will contact you as soon as possible, but ‘serious grounds’ (reasons causing loss, harm or distress to me/others if the contract/order continues; such as, but not limited to: illness, bereavement, or legalities) may cause immediate cancellation from me, without notice. In either case I will refund you up to 100% of any money already paid by you – minus any reasonable costs.

I reserve the right to terminate a contract/order where: conflicts of interest arise, there is a dispute between you and Kerri Awosile, you do not make the correct payment(s) when necessary, you breach the contract, or the relationship between you and Kerri Awosile breaks down. I will notify you as soon as possible, and I reserve the right to retain up to 100% of any money already paid by you – to cover reasonable costs.

I will do everything reasonably within my power to contact you to make alternative arrangements if circumstances beyond my control (force majeure) prevent me from fulfilling a an order; such as, but not limited to: road closures, major incidents, severe weather, technical failure, power cuts, internet faults, strikes, war, fire, flooding, or legal restrictions. I can’t be held liable for failure to fulfil any contract/order, for reasons beyond my reasonable control. I may offer you a full or partial refund but reserve the right to retain up to 100% of any money paid by you – to cover reasonable costs in relation to your order.

 

Agreed refunds will be paid within 14 days, by the same means paid to me wherever appropriate. You won’t incur any fee(s) for reimbursement.

All returns should be made to: Kerri Awosile, 6 Colebrook, Ottershaw, Surrey, KT16 0JU

 

These Delivery & Returns details form part of my Website Terms & Conditions. For my full Website Terms & Conditions, please click here.